HelpPrescriptions

Dispensing and tracking status

Move a prescription from pending to filled, with a record of who dispensed it.

2 min read

Each prescription moves through clear statuses so your team always knows what is outstanding. Filter the list by status from the Prescriptions page.

  • Pending — recorded but not yet dispensed.
  • Partially dispensed — some items dispensed, others outstanding.
  • Filled — fully dispensed; the dispensing pharmacist and time are recorded.
  • Cancelled — no longer to be dispensed.

When a prescription is filled, the patient can be notified by WhatsApp if messaging is enabled on your plan and a phone number is on file. Use Dispense external when recording an outside script that was filled elsewhere.

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